SmartInfra® Nordic AB partner program – terms & conditions

Agreement version 1.0 · Page reviewed and clarified: 6 October 2026

1. Agreement overview

This Partner Agreement ("Agreement") is entered into between SmartInfra Nordic AB (Organization Number: 559561-3794), hereinafter referred to as "SmartInfra Nordic AB" or "Platform", and the independent seller ("Partner" or "You") who wishes to participate in the SmartInfra Nordic AB Independent Seller Program (the "Program").

By accepting these terms, you agree to act as an independent seller of SmartInfra Nordic AB products, including SmartURai, SmartAudit and SmartQuality subscriptions, and to receive commission payments as outlined in this Agreement.

This page clarifies the published program information. It does not retroactively replace a partner’s accepted agreement or separately agreed commercial terms. Material contractual changes require the applicable notice and acceptance process.

2. Program description

The program covers eligible subscriptions sold through SmartInfra Accounts and attributed to an active partner. SmartInfra Projects remains under development; a preview does not create a commission entitlement. Apple App Store and Google Play purchases, other apps such as Shot Clock Pro+, and technical consulting services are not automatically included: participation and attribution must be expressly agreed.

The SmartInfra Nordic AB Partner Program enables independent sellers to:

• Digitally onboard and manage their partner account
• Complete the business and identity checks required by Stripe
• Accept platform terms and conditions
• Refer customers using the approved referral link or code supplied for the relevant checkout
• Receive commission on qualifying paid subscriptions at their recorded rate (10–20%)
• Access a dedicated partner dashboard to track performance, tier status, and earnings

3. Partner relationship

3.1 Independent contractor status

You acknowledge and agree that you are an independent contractor and not an employee, agent, or representative of SmartInfra Nordic AB. This Agreement does not create any partnership, joint venture, or employer-employee relationship between you and SmartInfra Nordic AB.

3.2 No authority to bind

You have no authority to bind SmartInfra Nordic AB to any agreement, make any representations or warranties on behalf of SmartInfra Nordic AB, or create any obligations for SmartInfra Nordic AB.

4. Commission structure

4.1 Commission bands

The number of qualifying active subscriptions attributed to a partner determines the rate for a new subscription. Each subscription, rather than each unique customer or user licence, is counted. Rates are applied progressively; reaching a higher band does not increase the rate on the whole portfolio.

4.2 The recorded rate stays with the subscription

A subscription’s rate is recorded when the sale is attributed. Later movement between bands does not reprice existing subscriptions. The recorded rate applies to qualifying renewal payments for that subscription under the applicable partner agreement; it is not a promise of income after customer payments stop.

Example: Starting from zero, with no cancellations, 13 subscriptions mean 10 at 10% and the next 3 at 12% — not 12% on all 13. If each qualifying payment is SEK 1,000, the total commission is SEK 1,360. With different prices, the sales order and each subscription’s recorded rate determine the result.

Commission is based on the gross subscription amount actually paid by the customer, as in the existing agreement. Discounts, unpaid invoices and free periods do not generate commission on amounts not paid. Commission follows the actual billing period, including fortnightly, monthly or annual payments. Website calculator figures are illustrations using prices excluding VAT and are not a settlement statement. Partners remain responsible for their own tax reporting and any applicable VAT on commission.

4.3 Customer payments, commission transfers and bank payouts

The customer pays SmartInfra Nordic AB. For a qualifying paid subscription invoice, the accounts system automatically calculates commission and initiates a separate transfer to the partner’s connected Stripe account. A transfer to that account and a payout to the partner’s bank are separate steps. Verification requirements, account restrictions, available funds and processing delays can affect timing; immediate payment is not guaranteed.

4.4 Attribution

Use the referral link or code supplied by your partner account and ensure it is included in the customer’s subscription signup. A visit, introduction or unrecognised coupon alone does not establish attribution. Discount and invite codes qualify only where expressly supported for that checkout. Do not promise a discount unless authorised.

Check the attributed subscription in your dashboard and contact us about missing or incorrect attribution. Customer eligibility, payment and the recorded referral must be verified before a correction is made. Fraudulent, manipulated or prohibited self-referrals do not qualify.

5. Partner onboarding process

5.1 Account creation

To become a Partner, you must:

1. Create a Partner account on SmartInfra Nordic AB's platform
2. Provide accurate company and contact information
3. Complete Stripe Express account creation and verification
4. Satisfy the verification requirements requested by Stripe
5. Accept these Partner Terms & Conditions

5.2 Stripe verification

All Partners must complete identity verification through Stripe, which includes:

• Identity document verification
• Bank account connection for payouts
• AML/KYC compliance checks
• Business verification (if applicable)

5.3 Activation requirements

Your Partner account will be activated only after:

• The payment account meets the onboarding checks required by the platform
• You explicitly accept these Partner Terms & Conditions
• Your acceptance is recorded with timestamp

Important: You cannot sell SmartInfra Nordic AB products until all activation requirements are met.

6. Partner responsibilities

6.1 Compliance

Partners must:

• Comply with all applicable laws and regulations
• Accurately represent SmartInfra Nordic AB products and services
• Not make false or misleading claims about SmartInfra Nordic AB offerings
• Maintain up-to-date and accurate account information
• Protect customer data and respect privacy laws (GDPR compliance)

6.2 Prohibited activities

Partners are prohibited from:

• Engaging in fraudulent or deceptive practices
• Using spam or unsolicited marketing methods
• Misrepresenting the relationship with SmartInfra Nordic AB
• Offering unauthorized discounts or pricing
• Sharing or selling Partner credentials
• Manipulating referral systems or attribution methods

7. Commission payment terms

7.1 Automatic commission transfers

Our system automatically initiates commission transfers to the partner’s connected Stripe account after qualifying customer payments have been confirmed and the partner account is eligible to receive them. Bank payouts follow the connected account’s available payout arrangements. Contact SmartInfra Nordic AB if a payment is missing or appears incorrect; estimated dashboard earnings are not confirmation that a transfer has completed.

7.2 Currency and records

The commission record identifies its amount and currency. Bank settlement may involve currency conversion and charges under the applicable payment-provider terms. Keep your business, tax and payout information accurate and retain the records needed for accounting.

7.3 Refunds and payment disputes

Refunded or reversed customer payments may require a corresponding commission adjustment, reversal or deduction from future earnings. SmartInfra Nordic AB manages these adjustments with the payment provider. They are not necessarily performed automatically by Stripe. Contact us to question an adjustment; do not treat disputed amounts as finally settled.

8. Partner dashboard

The partner dashboard shows account status, attributed subscriptions, recorded rates and available earnings and payment information. Updates depend on payment processing and reconciliation. Contact us about discrepancies before relying on an estimate as a settled amount.

8.1 Marketing materials

Partners have access to professional marketing materials through their partner account, including:

• Product brochures and presentation materials
• Available product visuals and feature descriptions
• Available sales presentation materials
• Brand guidelines and logo assets
• Product screenshots and feature descriptions

All marketing materials must be used in accordance with SmartInfra Nordic AB's brand guidelines and may not be modified without prior written approval. Partners are responsible for ensuring all marketing communications comply with applicable advertising and consumer protection laws.

9. Data protection & privacy

9.1 Partner and payment information

SmartInfra Nordic AB processes partner account and contact details, company information, referrals, subscription and commission records, verification status and evidence of terms acceptance. Stripe collects payment, payout and identity-verification details through its own services; SmartInfra Nordic AB receives the identifiers and status information needed to operate the program. This is not a claim that no personal or payment-related information is processed by SmartInfra Nordic AB.

9.2 GDPR compliance

Partners must have a lawful basis for sharing customer details, provide required privacy information, limit data to what is necessary, and comply with GDPR and other applicable data protection laws when handling customer information. SmartInfra Nordic AB processes partner data as outlined in our Privacy Policy.

10. Intellectual property

10.1 License to use trademarks

SmartInfra Nordic AB grants you a limited, non-exclusive, non-transferable license to use SmartInfra Nordic AB trademarks, logos, and marketing materials solely for the purpose of promoting SmartInfra Nordic AB products as part of this Program.

10.2 Restrictions

You may not:

• Modify SmartInfra Nordic AB trademarks or branding
• Use SmartInfra Nordic AB intellectual property for any other purpose
• Register domain names, social media accounts, or trademarks containing "SmartInfra Nordic AB" or similar marks

11. Partner account status

11.1 Status types

Partner accounts can have the following statuses:

11.2 Suspension and termination

SmartInfra Nordic AB reserves the right to suspend or terminate your Partner account if:

• KYC/AML verification fails
• You violate these Partner Terms & Conditions
• Your Stripe account is disabled or restricted
• You engage in prohibited activities
• You provide false or misleading information

Either party may end participation with 30 days’ notice, subject to the accepted agreement. Stop using partner branding and referral materials when participation ends. Ending participation does not by itself erase amounts already earned; outstanding commissions, refunds and disputes must be reconciled under the applicable agreement. No change on this page retrospectively cancels a recorded entitlement.

12. Liability and indemnification

12.1 Limitation of liability

SmartInfra Nordic AB shall not be liable for any indirect, incidental, special, or consequential damages arising from your participation in the Partner Program.

12.2 Indemnification

You agree to indemnify and hold harmless SmartInfra Nordic AB from any claims, damages, or expenses arising from your breach of this Agreement or violation of applicable laws.

Nothing in this section excludes liability that cannot lawfully be excluded or overrides rights in an individually agreed contract. This website review does not introduce a new liability cap for existing partners.

13. Modifications to terms

Changes will be communicated to affected partners and published with an updated date. The applicable agreement governs notice and acceptance. Publication alone does not retrospectively alter earned commission or a subscription’s recorded rate. Material changes must be distinguished from editorial clarifications and handled through the appropriate agreement process.

14. Governing law

This Agreement is governed by the laws of Sweden. Any disputes arising from this Agreement shall be resolved in the courts of Sweden.

15. Contact information

For questions regarding the Partner Program or these Terms & Conditions, please contact:

SmartInfra® Nordic AB
c/o Guido Thyssen
Kvarngatan 62
174 66 Sundbyberg
Sweden
Organization Number: 559561-3794
Contact SmartInfra Nordic AB · Privacy policy

By clicking "I Accept" during partner onboarding, you acknowledge that you have read, understood, and agree to be bound by these Partner Terms & Conditions.